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FAQ

Sweatcoin 101

  • How Do I Transfer My Account To A New Device (iOS > Android and Vice Versa)?
  • Challenges
  • Races
  • How can I promote Sweatcoin?
  • How do I make a data access request?
  • How do I check my Sweatcoin balance?
See all 36 articles

Cashing Out

  • Can I Cashout my Sweatcoins to Paypal/Bank Account?

My Steps Aren't Converting

  • How Can I Improve My Step Conversion? (Samsung)
  • How Can I Improve My Step Conversion? (Motorola)
  • How Can I Improve My Step Conversion? (Huawei)
  • How can I improve my step conversion (iOS)?
  • How can I improve my step conversion (Android)?
  • Does Sweatcoin count indoor steps now?

Offers & Marketplace

  • Why have influencer rates/requirements changed?
  • Can I still redeem my influencer offer if I invite friends from a different country?
  • Do I need to have a bank account to purchase offers?
  • What are daily bonuses?
  • What are marathon offers?
  • Why do offer prices sometimes fluctuate?
See all 11 articles

Subscription Plans

  • Can I get my original plan (Breaker/Quaker/Troublemaker) back if I upgrade to Premium but decide to cancel?
  • Why are you changing your subscription plans?
  • What are the different subscription plans on Sweatcoin?

Technical Questions & Fixes

  • I didn't receive a SMS code during sign up!
  • What do I do if I have a technical issue with the app?
  • How to stop Sweatcoin from running?
  • What if I uninstall the app and then reinstall it later? Will I lose my Sweatcoins?
  • I invited a friend with my referral link, but didn’t get my sweatcoins?

iPhone 5s or newer
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