FAQ
Sweat Wallet (Crypto)
- I can't log in to the Sweat Wallet app (lost my activation email)
- What is minting, is it the same as mining?
- What is an NFT?
- What is an oracle?
- What is tokenization?
- What is an ERC-20 contract, token, and wallet?
My Steps Aren't Converting To Sweatcoins
- How can I improve my step conversion (iOS)?
- How can I improve my step conversion? (Samsung)
- How can I improve my step conversion (Huawei)
- How can I improve my step conversion (Xiaomi)
- How can I improve my step conversion? (Motorola)
- How can I improve my step conversion (All Other Android Devices)?
Offers & Marketplace
- Why do some of your offers sell out so quickly?
- I still haven't received the product I bought on Sweatcoin?
- How can I get a refund on an offer I purchased?
- Some of your offers are unattainable
- What do I do if I purchased an offer but forgot my redemption details?
- Why do offer prices sometimes fluctuate?
Subscription Plans
Other Common Queries
- How do I transfer my account to a new device (iOS > Android and vice versa)?
- Challenges
- Races
- How can I promote Sweatcoin?
- How do I make a data access request?
- I didn't receive a SMS code during sign up!