If you haven't received the product you ordered, it's usually due to the fact that you didn't read the product description correctly or that you didn't follow through the steps in the product description.
- Make sure you've actually gone through all the steps (If you've bought a physical product, you will need to go through a checkout process on the vendor's website for example).
A simple way to confirm you've actually bought the product or service is if you've received a receipt email from the vendor company. If you haven't then please go through the checkout process once more. Otherwise, we'd suggest reaching out to the brand to check whether this order has gone through.