We're sorry you're having conversion issues on your iPhone!
Please find your device in the list below and give them a try to hopefully sort things:
iPhone 7 and later (New Algorithm):
1. Ensure that you’ve installed the latest version of Sweatcoin on your device (we’re releasing new versions often now, as we constantly work to better the product).
2. Go to your iPhone "Settings" > "General" > "Background App Refresh" > scroll to "Sweatcoin" app and ensure it’s turned ON. Even if it's on, please toggle it off and on again, as this weirdly does the trick sometimes!
3. Ensure “Low Power Mode” isn’t interfering with things. To check, please go to your iPhone settings > “Battery” > “Low Power Mode” > See whether toggle is ON or OFF. It’s okay to have Low Power Mode on, but if so, please ensure you open Sweatcoin at least once every 12 hours!
4. Have you changed your time & date settings recently? This can interfere with our algorithm, so please make sure to set you time & date settings to automatic and then reinstall our app :)
5. Try uninstalling and reinstalling the app (just ensure you use the same email initially used to register to reinstall!
iPhones (6 and older)
Please try to steps above, where possible, but note that on devices older than iPhone 7, indoor steps can not be recognised (some vital hardware is missing), so if you walk a lot indoors your conversion will be lowish (around 30-40%). Starting with iPhone7 average conversion is much higher, at 90%.
Should these steps fail to work for you, please reach out by logging an in app support ticket and let us know that these steps haven't worked for you and include your username :)