First thing's first, check out this video. http://bit.ly/stepconversion
If your conversion rate of steps to Sweatcoins is way lower than 65% (which is about the average for all users), remember to:
- Never force quit (swipe up) the app from the list of open apps
- Always have the latest version of the app installed
If you're doing this, and you're still experiencing issues, try this out:
- Force send all steps from the info screen > go outside and walk 500 steps while keeping our app open > force send steps again
- If your conversion is good in this instance then the only thing you need to do is to keep our app alive in the background. Do not force quit it or check on it regularly especially at the beginning of your walk.
If none of these tips work, and your conversion remains VERY LOW or ZERO then it is likely that your GPS chip is playing up.
To check this, please go to iPhone Settings > General > Reset > Reset Location & Privacy or use this app to check if your GPS chip is faulty:
- The accuracy should be below 65
- The speed should be between 0 and 5
- Direction should NOT be -1
If any of the inputs you get are different from the above, there is an issue with your GPS chip, so please take your phone to an Apple store. If everything checks out, but you are still converting well less than 65% of your steps, then bear the following in mind:
- Everyone underestimates the amount of walking they do indoors (35% is the average). In your case, you may be walking indoors more than the average user
- Moving between tall buildings or between dense tree cover or in a canyon can affect the GPS
- Walking at extremely slow speeds (walking with kids in a park) can result in steps not being
- Using a protective phone case can impact step conversion in some rare instances. Try using your phone briefly without it and see if there is any difference