We're sorry you've been experiencing issues converting your steps into sweatcoins!
It could be that your device’s settings are causing issues here. Please see below some tips which have proven to have helped many of our Huawei users.
Before this, always make sure you’ve installed the latest version of Sweatcoin from the PlayStore (we’re releasing new versions all the time!)
In your device, go to “Settings” > “Apps” > find “Sweatcoin” > ensure Power saving mode toggle is OFF
In your device, go to "Settings > “Apps” > Three dots at the top > “Special Access” > “Battery Optimisation” > “Not allowed” switch to “All apps” > Find “Sweatcoin” > Click on Sweatcoin > Choose “Don’t allow” (this can be done by request from the app like on Samsung)
Settings > Battery > App launch > Find Sweatcoin > Disable switch > Keep all switches in opened popup as enabled (Auto-launch, Secondary launch, Run in background) Click “OK” (this cannot be adjusted from the app)
- Ensure that you've deleted any other step tracking/fitness apps from your phone that you don't use (especially those in-built into your device that you might not be aware of). This can often be the problem!
- Make sure that you're opening the app at least a couple of times a day to jog our algorithm!
After you've taken these steps, please make sure to leave things for up to 24 hours to see if things improved.
If these steps didn't work for you, unfortunately it seems that the fault is on your devices side, and it's not allowing Sweatcoin to run smoothly in the background of your device. Sadly, in this case, we're unable to provide any additional assistance here.