If you send sweatcoins to a friend and they didn’t receive them it is very likely you have sent them to the wrong user (normally with a similar username). Please always check the username when making a transfer or try sending a small amount first to make sure you are transferring sweatcoins to the right person.
If you have done this, the quickest way of getting back your sweatcoins is to contact the user you accidentally sent them to. We suggest sending 0.01 sweatcoins to the user you accidentally sent them to, and ask them to send them back. Most users will do this. If you're not having any luck with this user, we can currently reverse a transaction for you. To have a transaction reversed, please contact us below, choose “My friend didn't get sweatcoins I sent” from the drop down list, and specifically outline; the transaction that you need reversing and the username you intended to send sweatcoins to.
Please always be careful when sending sweatcoins, and treat these transactions with the same attention to detail as you would when sending money to someone.